Received my latest (Final) bill - How do i request a refund of the credit

[#1]

My latest bill shows a credit. As i have ported the number to another provider, how can i obtain the refund?

[#2]

Hey @PamSaunders,

Thanks for reaching out to us here.

I'm sincerely sorry to read that you are having trouble with your final invoice, I've been unable to connection your account from your forum username. Can you confirm your account username if broadband) or:

- Your full name and confirmation that's you

- Your full address

- Your Plusnet mobile number

Via PM and we can go from there. Give us a nudge here once you've sent that PM so we can pick it up.

Thanks.

[#3]

Thanks Mads...i have PM'd you

[#4]

Thanks for getting back to us @PamSaunder.s

I've just sent you a further PM asking for more details