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Received Email Offer To Stay With Plusnet When Contract Ends

tcj1971
Rising Star
Posts: 134
Thanks: 18
Registered: ‎14-02-2017

Received Email Offer To Stay With Plusnet When Contract Ends

I have received some email on 4th June about my fixed price contract with discount ending on August 2nd 2020

 

The email includes an offer to take the same as I am currently on Unlimited Fibre Extra Broadband with line rental from just £26.99 a month for another 18 months.

 

If I take this offer now, does it actually start now or on August 3rd 2020 when my current contract ends? If the new contract starts now, does it mean losing out the last two months of discounts which I am currently on

 

Thanks

2 REPLIES 2
Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: Received Email Offer To Stay With Plusnet When Contract Ends

Hi @tcj1971

 

Thanks for getting in touch. Renewing contract usually takes effect on next billing date. Our Customer Options Team should be able to postpone that change for you so it will start once your current contract will finish, you can reach them on  0800 013 2632. Or you can renew it online in July so it will take effect in August.

 

I hope that answers your question. Please let us know if there is anything else we can help you with.

 

Strat
Moderator
Moderator
Posts: 30,513
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Registered: ‎14-04-2007

Re: Received Email Offer To Stay With Plusnet When Contract Ends

Moderators Note
This topic has been moved from Fibre Broadband to Accounts / Billing.

Customer and Forum Moderator. Windows 10 Firefox 89.0.1 (64-bit)