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Re: random call to 123 on my bill

FIXED
magicsnaps
Dabbler
Posts: 17
Thanks: 1
Registered: ‎08-12-2008

Re: random call to 123 on my bill

I've just found one of these 123 charges on my latest bill.  Please refund.

 

Thanks.

7 REPLIES 7
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,932
Thanks: 9,574
Fixes: 1,513
Registered: ‎21-04-2017

Re: random call to 123 on my bill

Hi @magicsnaps

Before we credit your account to cover this are you aware of anyone in your property who has access to your phone line who may have dialled 123?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
dvorak
Moderator
Moderator
Posts: 28,556
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Registered: ‎11-01-2008

Re: random call to 123 on my bill


Moderators Note


This topic has been split from an old topic one for better visibility.

Customer / Moderator
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If it fixed it click 'This fixed my problem'
magicsnaps
Dabbler
Posts: 17
Thanks: 1
Registered: ‎08-12-2008

Re: random call to 123 on my bill

Quite certain. My partner was horrified that a random charge could be added to our bill.  Would be grateful if a refund is made.

 

Many thanks,

 

Haddon Davies

Townman
Superuser
Superuser
Posts: 20,277
Thanks: 8,243
Fixes: 105
Registered: ‎22-08-2007

Re: random call to 123 on my bill

This is not so much a random charge but a random call. Such calls can arise from crossed / touching lines. Sometimes BT engineers (inappropriately) dial 123 on lines when looking for a spare line.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: random call to 123 on my bill

Fix

Hi @magicsnaps, thanks for confirming.

 

On this occasion I've now issued a refund for you, please allow 5-7 working days for this to reach you.

 

If this occurs again in future please let us know as we may need to investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
magicsnaps
Dabbler
Posts: 17
Thanks: 1
Registered: ‎08-12-2008

Re: random call to 123 on my bill

Hi Lauren,

That's great, I'll look out for the refund.

Thanks for your prompt help.

 

Kind regards,

 

Haddon Davies

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,932
Thanks: 9,574
Fixes: 1,513
Registered: ‎21-04-2017

Re: random call to 123 on my bill

No problem Haddon.

Let us know if you need any further assistance.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet