Re: random call to 123 on my bill
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14-06-2019 12:27 PM
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I've just found one of these 123 charges on my latest bill. Please refund.
Thanks.
Fixed! Go to the fix.
Re: random call to 123 on my bill
14-06-2019 3:35 PM
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Hi @magicsnaps
Before we credit your account to cover this are you aware of anyone in your property who has access to your phone line who may have dialled 123?
Re: random call to 123 on my bill
14-06-2019 3:42 PM
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Moderators Note
This topic has been split from an old topic one for better visibility.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: random call to 123 on my bill
15-06-2019 11:46 AM
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Quite certain. My partner was horrified that a random charge could be added to our bill. Would be grateful if a refund is made.
Many thanks,
Haddon Davies
Re: random call to 123 on my bill
15-06-2019 12:28 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
15-06-2019 7:48 PM
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Hi @magicsnaps, thanks for confirming.
On this occasion I've now issued a refund for you, please allow 5-7 working days for this to reach you.
If this occurs again in future please let us know as we may need to investigate further.
Re: random call to 123 on my bill
16-06-2019 11:46 AM
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Hi Lauren,
That's great, I'll look out for the refund.
Thanks for your prompt help.
Kind regards,
Haddon Davies
Re: random call to 123 on my bill
16-06-2019 8:34 PM
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