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Re: random call to 123 on my bill

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magicsnaps
Dabbler
Posts: 17
Thanks: 1
Registered: ‎08-12-2008

Re: random call to 123 on my bill

I've just found one of these 123 charges on my latest bill.  Please refund.

 

Thanks.

7 REPLIES 7
Plusnet Help Team
Plusnet Help Team
Posts: 13,883
Thanks: 4,306
Fixes: 690
Registered: ‎21-04-2017

Re: random call to 123 on my bill

Hi @magicsnaps

Before we credit your account to cover this are you aware of anyone in your property who has access to your phone line who may have dialled 123?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Moderator
Moderator
Posts: 20,997
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Registered: ‎11-01-2008

Re: random call to 123 on my bill


Moderators Note


This topic has been split from an old topic one for better visibility.

Customer / Moderator
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If it fixed it click 'This fixed my problem'
magicsnaps
Dabbler
Posts: 17
Thanks: 1
Registered: ‎08-12-2008

Re: random call to 123 on my bill

Quite certain. My partner was horrified that a random charge could be added to our bill.  Would be grateful if a refund is made.

 

Many thanks,

 

Haddon Davies

Superuser
Superuser
Posts: 14,519
Thanks: 5,522
Fixes: 31
Registered: ‎22-08-2007

Re: random call to 123 on my bill

This is not so much a random charge but a random call. Such calls can arise from crossed / touching lines. Sometimes BT engineers (inappropriately) dial 123 on lines when looking for a spare line.
Plusnet Help Team
Plusnet Help Team
Posts: 1,006
Thanks: 168
Fixes: 33
Registered: ‎07-12-2017

Re: random call to 123 on my bill

Fix

Hi @magicsnaps, thanks for confirming.

 

On this occasion I've now issued a refund for you, please allow 5-7 working days for this to reach you.

 

If this occurs again in future please let us know as we may need to investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
magicsnaps
Dabbler
Posts: 17
Thanks: 1
Registered: ‎08-12-2008

Re: random call to 123 on my bill

Hi Lauren,

That's great, I'll look out for the refund.

Thanks for your prompt help.

 

Kind regards,

 

Haddon Davies

 

Plusnet Help Team
Plusnet Help Team
Posts: 13,883
Thanks: 4,306
Fixes: 690
Registered: ‎21-04-2017

Re: random call to 123 on my bill

No problem Haddon.

Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team