Re-enabling my Plusnet account
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Re-enabling my Plusnet account
03-02-2011 10:04 AM
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Is it possible if I could re-enable my previous Plusnet account or do I need to make a new account?
Martin
Re: Re-enabling my Plusnet account
03-02-2011 10:25 AM
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Yes we can re-enable it for you. I've just checked the account and have re-enabled your member centre login. Could you please update your payment details then raise a ticket with your MAC key please?
Reply here once you've done that and I'll push the order through.
Adam
Re: Re-enabling my Plusnet account
03-02-2011 10:41 AM
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When I raise a ticket do I need to state that I need to migrate on ADSL MAX 8MB to avoid the previous migration problems I had?
Also, would I be able to change to the Plusnet Extra package as the previous order was for Plusnet Value?
Just tried to login and get this message: Invalid username or password. Please try again.
Martin
Re: Re-enabling my Plusnet account
03-02-2011 11:08 AM
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Sorry about that, I've just done some maintenance on the account that should sort that problem and I've been able to log in successfully as yourself - you should be able to update the payment details now, thanks very much and sorry about that.
Re: Re-enabling my Plusnet account
03-02-2011 11:25 AM
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Just changed payment details to enable DD on my account.
When I receive my MAC key and submit to Plusnet, shall I state for migration to ADSL MAX 8MB?
Martin
Re: Re-enabling my Plusnet account
03-02-2011 11:35 AM
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Re: Re-enabling my Plusnet account
03-02-2011 12:01 PM
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Quote from: _Adam_Walker_ Hi MK2, you don't need to specify that (unless you've anything against an up to 20mb service) as we will provide you on the fastest service available.
Thanks Adam.
Up to 20MB was the problem I had last time as there were no ports available on the BT exchange.
As I am on ADSL MAX 8MB with my present ISP it would make migration easier.
Re: Re-enabling my Plusnet account
03-02-2011 1:16 PM
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Re: Re-enabling my Plusnet account
04-02-2011 8:12 AM
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Quote from: _Adam_Walker_ OK, IP stream (up to 8mb) sounds like a safer bet to start off with in that case.
Adam
Thanks Adam.
I have submitted my MAC key via the Help Assistant (ticket number 39540785) for the attention of yourself.
Re: Re-enabling my Plusnet account
04-02-2011 9:08 AM
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