I tend to phone about 3 weeks before the end of my contract. The results have been variable and a lot seems to depend on who you speak to. I wonder whether each PN staff has a set amount they can give in discounts. This year I got an average deal but a friend who phoned on the same day got a really good one. I phoned back and got a bit more discount but nowhere near as good as his deal. Been with PN for many years and often have to phone two or even three times to get them to match or get near what is available from competitors. Sometimes paid a little more than Talktalk etc because of good customer service but getting worried that it is slipping from reports in various fora although it has been OK for me.
