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Re: You can't change your products for the moment, you have an order which is currently being pro...

FIXED
Anita7
Interested
Posts: 2
Registered: ‎20-08-2021

Re: You can't change your products for the moment, you have an order which is currently being pro...

Hello, I am having the very same problem as @skeggyman with my Plusnet Account also showing the same "You can't change your products for the moment..." error message preventing me from renewing my Plusnet Contract.

Can someone please help me?

Please note: I am a brand new member to this Plusnet Community today and I have never used this Forum before so I apologise if I am not doing this "posting messages" correctly.

Thank you.

Anita7

4 REPLIES 4
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,451
Thanks: 363
Fixes: 122
Registered: ‎26-03-2018

Re: You can't change your products for the moment, you have an order which is currently being pro...

Fix

Hi @Anita7,

I'm sorry to hear about this. We've made some changes now and this should be resolved. If there's anything else we may be able to help with then please don't hesitate to open up a new thread and we'll be happy to help. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
dvorak
Moderator
Moderator
Posts: 28,505
Thanks: 6,298
Fixes: 1,459
Registered: ‎11-01-2008

Re: You can't change your products for the moment, you have an order which is currently being pro...


Moderators Note


Post split into new topic for better visibility and to help staff

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Anita7
Interested
Posts: 2
Registered: ‎20-08-2021

Re: You can't change your products for the moment, you have an order which is currently being pro...

Hello TheMightyAJ,

Thank you for solving the problem with my Plusnet Account.

Your help is very much appreciated.

Anita7

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: You can't change your products for the moment, you have an order which is currently being pro...

Glad to see that @TheMightyAJ has got this sorted for you @Anita7, and that you've been able to process a new contract. Feel free to give us a shout if you have any further queries at all. Smiley

 Adam
 Plusnet Help Team - Leeds