Re: PN won't let me pay the bill!
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Re: PN won't let me pay the bill!
03-12-2014 9:33 PM
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Quote from: Chris Do you get an error when trying to put your card details on the system? It seems like you managed to get in touch last night, so let us know if you have any other queries we can help with.
I have exactly the same problem ..... And today you have refunded an overpayment into my neighbours bank account as I had to use his card for payment ... Was dealt with in a very rude and offhand way by Plusnet and needless to say I will not be renewing my contract when it ends , I have been trying to sort this non acceptance of MY debit card for the last 3 MONTHS ,
Re: PN won't let me pay the bill!
04-12-2014 9:16 AM
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I'm sorry that this is so frustrating. Can you let me know the error you're getting when trying to add card details?
Just as a side note, are you able to set up a direct debit? This will also mean you wouldn't get charged the non-DD fee.
Re: PN won't let me pay the bill!
04-12-2014 3:33 PM
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jim:quote
Re: PN won't let me pay the bill!
04-12-2014 3:39 PM
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Re: PN won't let me pay the bill!
04-12-2014 4:04 PM
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Re: PN won't let me pay the bill!
04-12-2014 4:06 PM
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jim:quote
Re: PN won't let me pay the bill!
04-12-2014 7:24 PM
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I've just manually raised an order to remove call barring from the line within the next 3 hours. This should have happened automatically but that particular order was rejected for some reason.
Sorry for any confusion.
With regards to your monthly billing I can see a colleague of minde has taken ownership of this as noted on ticket, I'm going to drop them an email with a suggestion that should help move things along.
Re: PN won't let me pay the bill!
04-12-2014 8:05 PM
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jim:quote
Re: PN won't let me pay the bill!
05-12-2014 3:59 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: PN won't let me pay the bill!
05-12-2014 10:44 PM
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jim:quote
Re: PN won't let me pay the bill!
05-12-2014 10:48 PM
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Re: PN won't let me pay the bill!
05-12-2014 10:57 PM
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jim:quote
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