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I left Plusnet last week and requested in advance to be keep my Free-Online email address as I've had it for over 25 years!!
Today I managed to get through to technical services and the request had not been picked up.
They were very helpful and I can now login to the Webmail. However, I still can't receive emails.
When I try to log into the Member Centre I access SOMEONE ELSE'S ACCOUNT DETAILS!
Please could someone from Plusnet help me. I am desperate to access my emails.