Yes. I would like to leave Plusnet too but I can't seem to get anyone to understand why
Since signing up with Plusnet I have had a very poor unreliable internet connection prone to multiple drop outs. On the rare occasion when I have had an internet connection the broadband speed has not been fit for purpose and significantly below the 0.75 advised by Plusnet. A test this morning at 08.45am shows download of 0.13 and upload of 0.32. I have carried out regular speed tests and today's is typical. It is the case that there has been a problem with my land line. Openreach engineers have been out 4 times in the last 2-3 weeks and have not yet fully identified or fixed the problem.It is my view that there is an issue with one of their junction cabinets which floods every time it rains. When it rains both my phone line and internet connection become unusable. Openreach engineers seem reluctant to consider this possibility. Even when my landline is working my broadband speeds are not fit for purpose.I am therefore formally requesting that I be released from my Plusnet contract without penalty. I have consulted Offcom and their advice is as follows:
Providers must give customers the option to be released from their contracts without penalty, within the first 3 months of service, if they receive an maximum line speed that is significantly below the bottom of the estimated range and the ISP has not been able to resolve the problem. Don't be afraid to change ISP if it underperforms.
I have also been advised that I qualify for the BDUK subsidy scheme with the option to have satellite broadband installed. It will be my intention to pursue this but I cannot afford to do this if I have to continue paying Plusnet for a service I am not getting.
I look forward to a positive response without undue delay. Thank you. Robert Stefani
Moderator's note by Mike (Mav): Moved to its own thread in My Account/Billing and changed thread title to reflect issue for better visibility..
