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Re: Help please - no one listens to us

jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: Help please - no one listens to us

Hello, I just wanted to ask could my broadband package be taken out of my account ASAP please because it was suppose to come out on the 1st of every month but it is usually late being taken out of my account?
9 REPLIES 9
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Help please - no one listens to us

The payment has been requested from your bank and normally takes 3-5 working days to clear via direct debit.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: Help please - no one listens to us

I know but its been pending since the 1st?
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Help please - no one listens to us

And we're on the 4th working day. It should clear in the next day or so, nothing to worry about.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: Help please - no one listens to us

I had an email the other day saying it would be taken out of my account and it also said in the email this will be taken between the 1st and the 4th of december but its still pending?
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Help please - no one listens to us

The wording on the emails doesn't give a date range (or didn't last time I looked), it normally says
Quote
This will leave your account on or after 04/12/2013.

Can I ask that you start your own thread for any issues rather than tagging on to other customers (completely unrelated) issues?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: Help please - no one listens to us

Ok thanks for your help
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Help please - no one listens to us

Mod Note: Posts split off.
As Chris says it helps them to help you if you start your own topic.
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Jaggies
Aspiring Pro
Posts: 1,700
Thanks: 34
Fixes: 2
Registered: ‎29-06-2010

Re: Help please - no one listens to us

Probably should have also been moved to Billing forum...?
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Help please - no one listens to us

agreed