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Re: Continually being charged for Caller Display

cjc
Newbie
Posts: 1
Registered: 05-09-2017

Re: Continually being charged for Caller Display

Although it is stated on my records that this problem has been fixed, I'm afraid that it has not.  Once again I have to contact you to rectify this matter.  

 

The direct debit has gone through for the full amount despite the various phone calls explaining that I do not have Caller Display.  I am not sure what to do now.  Ironically, there seems to be an issue of poor communication between your various departments. Please sort this out.  

 

Christine Clark

Moderator's note by Mike (Mav): Changed thread title to reflect issue.

2 REPLIES
Moderator
Moderator
Posts: 18,426
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Fixes: 225
Registered: 06-04-2007

Re: Continually being charged for Caller Display

Moderator's note:

Moved to its own thread for better visibility and title changed to reflect issue.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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Plusnet Help Team
Plusnet Help Team
Posts: 8,900
Thanks: 2,798
Fixes: 441
Registered: 21-04-2017

Re: Continually being charged for Caller Display

Hello Christine.

 

It looks like your direct debit is still pending on our systems so we'll need to wait till this clears before we're able to process the refund. I'd expect this to happen within about a week. We'll then send you your refund.

 

Sorry for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team