Continually being charged for Caller Display

[#1]

Although it is stated on my records that this problem has been fixed, I'm afraid that it has not.  Once again I have to contact you to rectify this matter.  

The direct debit has gone through for the full amount despite the various phone calls explaining that I do not have Caller Display.  I am not sure what to do now.  Ironically, there seems to be an issue of poor communication between your various departments. Please sort this out.  

Christine Clark

Moderator's note by Mike (Mav): Changed thread title to reflect issue.

[#2]

Moderator's note:

Moved to its own thread for better visibility and title changed to reflect issue.

[#3]

Hello Christine.

It looks like your direct debit is still pending on our systems so we'll need to wait till this clears before we're able to process the refund. I'd expect this to happen within about a week. We'll then send you your refund.

Sorry for the inconvenience caused.