Re: Continually being charged for Caller Display
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Re: Continually being charged for Caller Display
on 05-09-2017 12:30 PM - last edited on 05-09-2017 2:05 PM by Mav
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Although it is stated on my records that this problem has been fixed, I'm afraid that it has not. Once again I have to contact you to rectify this matter.
The direct debit has gone through for the full amount despite the various phone calls explaining that I do not have Caller Display. I am not sure what to do now. Ironically, there seems to be an issue of poor communication between your various departments. Please sort this out.
Christine Clark
Moderator's note by Mike (Mav): Changed thread title to reflect issue.
Re: Continually being charged for Caller Display
05-09-2017 2:06 PM
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Moderator's note:
Moved to its own thread for better visibility and title changed to reflect issue.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Continually being charged for Caller Display
05-09-2017 2:27 PM
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Hello Christine.
It looks like your direct debit is still pending on our systems so we'll need to wait till this clears before we're able to process the refund. I'd expect this to happen within about a week. We'll then send you your refund.
Sorry for the inconvenience caused.
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