Re: Billing problem - No end in sight
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Re: Billing problem - No end in sight
19-12-2018 10:53 PM
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I'm having similar problems.
Got new contract at beginning of November, but discount not applied.
This month, still no discount, no refund of previous overpayment and LRS has dissapeared because I don't seem to have ahd a reminder to renew it. Absolute rubbish and making me think about leaving except - oh **** I've just entrered a new contract so probalby can't without paying unreasonable penalty.
Feeling proudly done in an extremely bad way ..........
And I thought Terry Maybe's Brexit was shambolic. Not a patch on PN
Re: Billing problem - No end in sight
20-12-2018 10:02 AM
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Hi there,
Sorry for the delays in getting this sorted JohnofYork, Re ticket 184765459 we're reliant on a known problem being fixed before we can deal with the billing issues you've mentioned. That's being worked on at present and should be resolved soon.
Re: Billing problem - No end in sight
20-12-2018 10:08 AM
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Well it's been a month now ...
I'd been tardy in settling my deceased father-in-laws final bill and you had no trouble bombarding me with messages about that ...
so forgive me for being less than gruntled.
Re: Billing problem - No end in sight
31-12-2018 10:02 AM
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Moderators Note
This topic has been split from another for better visibility and to keep threads to one topic
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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