Billing confusion

[#1]

Hello,

I am also a bit confused with my 2 recent bills. I have signed up for a new contract a couple of months ago but I am not sure that I was billed correctly in the last couple of months. Would you be able to have a look for me as well @Gandalf?

Thank you in advance,

enas

[#2]

Moderators Note

This topic has been split from another for better visibility and to help staff / op.

[#3]

Hi,

I think this probably has not been seen as it was initially posted on another topic.

Would it please be possible to have a look into my account and confirm if billing has been correct since contract renewal? I think the last 2 bills are slightly higher than what I was expecting. Sorry, if I got it wrong.

Thank you for your help,

enas

[#4 · Accepted solution]

Hi @enas and welcome to our Community Forums.
I'm sorry to hear you've also had issues with your billing as of recent and after looking into this for you I can see the charges you're referring to. I've looked into correcting this for you and although I can't confirm my actions on here, I've created a ticket on your account that can be seen here.
I hope this helps and if there's anything further we can hlep with then please don't hesitate getting back in touch.

[#5]

Thanks for your assistance @BD