Bereavement in Help and Support

[#1]

Three days ago I also emailed PN with details of my daughters death with a copy of the death certificate......nothing! My daughter has  also receives threats of a third party for an enormous £9 bill!! 

[#2]

Moderator's note:

Post moved from https://community.plus.net/t5/My-Account-Billing/Bereavement-in-Help-and-Support/m-p/1539540#M30256 to it's own thread for better visibility.

[#3]

@derekadamson

I'm very sorry for your loss and I have escalated this to the Superuser's board where a member of staff should pick this up.

[#4]

@derekadamson

I'm really sorry for your loss and I'm sorry it's taken a while for any response from us.

If you could send me a private message with confirmation of the email address you emailed and something to identify your daughter's account (username if you have it, if not her postcode and your daughters name) then I will make sure this gets picked up for you and resolved as a matter of priority. 

Again please accept our apologies.

[#5 · Accepted solution]

I have no idea how to send a private message clicked on private messages on link below took me nowhere!

[#6]

@derekadamson

I've sent you one. You should see a red notification icon at the top of the page where your username is. If you click your username you should see the option for Private Messages.