cancel
Showing results for 
Search instead for 
Did you mean: 

Re: An error has occurred - You can't change your products for the moment, you already have a pro...

edsauven01
Newbie
Posts: 1
Registered: ‎04-04-2020

Re: An error has occurred - You can't change your products for the moment, you already have a pro...

I have the same error message and have been unable to change my call plan for the last month. 

Can plusnet please fix this?

 

Ed

username: [Removed]
Service ID: [Removed]

 

 

Error message blocking me from making changes.

An error has occurred

You can't change your products for the moment, you already have a product change in progress.

 


Moderators Note: Personal information removed

2 REPLIES 2
WillF
Plusnet Help Team
Plusnet Help Team
Posts: 219
Thanks: 52
Fixes: 21
Registered: ‎31-03-2020

Re: An error has occurred - You can't change your products for the moment, you already have a pro...

Hi @edsauven01. There looked to have been a legacy account change stuck. I've cleared that for you, can you retry changing the call plan and let us know if you still have problems? Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team
dvorak
Moderator
Moderator
Posts: 25,092
Thanks: 4,585
Fixes: 1,167
Registered: ‎11-01-2008

Re: An error has occurred - You can't change your products for the moment, you already have a pro...


Moderators Note


This topic has been split from another thread for better visibility and to help customer and staff.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'