Re: An error has occurred - You can't change your products for the moment, you already have a pro...

edsauven01 · ‎04-04-2020

I have the same error message and have been unable to change my call plan for the last month.

Can plusnet please fix this?

Ed

username: [Removed]

Service ID: [Removed]

Error message blocking me from making changes.

An error has occurred

You can't change your products for the moment, you already have a product change in progress.

Moderators Note: Personal information removed

WillF · ‎31-03-2020

Hi @edsauven01. There looked to have been a legacy account change stuck. I've cleared that for you, can you retry changing the call plan and let us know if you still have problems? Thanks.

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Will
Plusnet Help Team

dvorak · ‎11-01-2008

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This topic has been split from another thread for better visibility and to help customer and staff.

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