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Re: An error has occured.

FIXED
NathanS
Newbie
Posts: 3
Registered: ‎05-08-2021

Re: An error has occured.

I'm having the same issue too.

I keep getting emails about renewing my contract, however the link to renew doesn't work.
When I click on the link I get the following....
You're ahead of the game. You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

I rang your customer service centre a few weeks ago and the person I spoke to tried to put me on a more expensive deal but couldn't offer the deal in the emails.

I simply want to renew my existing contract with the £21.95 offer in your emails but can't find any way of doing this.
There seems to be a glitch on your website which is blocking me.

I'm hopeing there's something you can do from your end to resolve this?

8 REPLIES 8
dvorak
Moderator
Moderator
Posts: 29,460
Thanks: 6,616
Fixes: 1,482
Registered: ‎11-01-2008

Re: An error has occured.


Moderators Note


This topic has been split from another to help staff and customer.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: An error has occured.

Fix

Hi @NathanS, thanks for getting in touch and welcome to our Community Forums.
I'm sorry to hear you've had issues when looking to renew online recently due to a stuck cahnge on your account. After looking into this for you I beleive I've found and removed the cause of this for you so you should now be able to re-contract via the link you received.
If you have further issues please do let us know.

NathanS
Newbie
Posts: 3
Registered: ‎05-08-2021

Re: An error has occured.

Thanks Ben, seems to be working ok now.

Mario123415
Newbie
Posts: 3
Registered: ‎08-08-2021

Re: An error has occured.

hi ive the same problem saying error on my page 

Mario123415
Newbie
Posts: 3
Registered: ‎08-08-2021

Re: An error has occured.

An error has occurred

You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,536
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: An error has occured.

Hi @Mario123415

I've just got this sorted for you now Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Mario123415
Newbie
Posts: 3
Registered: ‎08-08-2021

Re: An error has occured.

Hi thank you it was fixed so done my contract update and the problem come back lol

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,536
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: An error has occured.

 

No problem @Mario123415, the error's come back as there genuinely is an order in progress now. Looks like you've recontracted online and your new contract's due to begin tomorrow, so the error should clear automatically then. ‌Thumbs_Up

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet