Rang to terminate my contract, what are the charges and when will I be billed?

[#1]

Hey, sorry for the confusion. It is your final bill though at the same time it's technically not, due to how the account was cancelled, it was essentially only half terminated in the billing system. 

I've re-processed the cancellation now and it will be fully terminated within 24 hours. This will then trigger the final bill which should look exactly the same, but this time it will issue a refund. 

[#2]

From my account > PN tickets:

Help Assistant

Your questions

Question #25185xxx - Your Feedback

< Back

Xxxxxxxx Xxxxxxxxx - CSC Analyst

9:00am, Thursday 4 Dec 2025

The Scheduled Cancellation due on 31/10/2025 has been cancelled.

😕

[#3]

Help Assistant

Service Notices

Service Notice #6916xxxx

< Back

Service Notification

9:13am, Thursday 4 Dec 2025

The customer was mailed the following message to address(es) (xxxxxxx@xxxxxxxx.co.uk):

Subject: About your cancellation request

About your cancellation request
--------
Hello Andrew,

Username: xxxxxxxxxxx

We're sad to hear that you've requested to cancel your Plusnet services, but we've done as you asked and placed your cancellation request.

The cancellation will take place on 4th December 2025.

Cancellation charges
==========
There are no cancellation charges.

What happens next?
==========
Once your services have been cancelled, you'll no longer have access to your Plusnet services, or our award-winning customer support.

If you have important services connected to your phone line, such as an alarm, CCTV or medical alerting system you'll need to let your new provider know so that they aren't affected by the cancellation.

Need help?
==========
If you change your mind, or have any questions at all about the cancellation then please get in touch with our customer support team on 0330 123 9123.

Just a reminder you can find your account number on your bill in the billing and payments section of your account.

Best wishes,

The Plusnet Team
https://www.plus.net
--
Plusnet plc
Registered Office: Endeavour, Sheffield Digital Campus, 1a Concourse Way, Sheffield, S1 2BJ
Registered in England no: 3279013
VAT No: 245 7193 48
Email reference: EPN0035

[#4]

Thanks Gandalf, didn't see this post.

So, does this mean I will get £21.27 paid back in to my bank account please and all this will be finished?

If so, what are my chances of getting this back in to my account by 15th December please? I am flat broke with 11 days to go to payday and am desperate for any cash I can get back.

Thanks for the intervention / help.

[#5]

Yeah should do, once it's terminated tomorrow I'll expedite the final bill so you won't have to wait 20+ days. 

[#6]

We've expedited the final bill, should generate tomorrow and a refund to follow shortly after. 

[#7]

Thank you Gandalf, really appreciated 👍