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Random 123 call on my latest bill

FIXED
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Dabbler
Posts: 15
Thanks: 5
Fixes: 1
Registered: ‎31-12-2016

Random 123 call on my latest bill

Hi

I spoke with customer support yesterday about the .50p increased charge on my bill. She tested my line and found no fault. There is no one in my house who would feel compelled to phone the speaking clock. We do not use the landline for outgoing calls. We exclusively use our mobiles. There was a spate of OR work going on the neighbourhood, digging around poles and such at about the time of the random call.

I'd be grateful for a refund.

Kind regards

JulietHotel

7 REPLIES 7
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Plusnet Help Team
Plusnet Help Team
Posts: 17,407
Thanks: 5,386
Fixes: 911
Registered: ‎21-04-2017

Re: Random 123 call on my latest bill

Fix

Thanks for getting in touch @JulietHotel 

I'm sorry to see you've got a call to 123 on your phone bill.

I can't see any recent open faults with our suppliers for your line however based on what you've said as a goodwill gesture I've credited the 50p to your account which will come off your next bill that's generated.

Let us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Dabbler
Posts: 15
Thanks: 5
Fixes: 1
Registered: ‎31-12-2016

Re: Random 123 call on my latest bill

Many thanks @Gandalf 

Have a lovely weekend.

JulietHotel

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Plusnet Help Team
Plusnet Help Team
Posts: 17,407
Thanks: 5,386
Fixes: 911
Registered: ‎21-04-2017

Re: Random 123 call on my latest bill

Thanks for getting back to me @JulietHotel

No problem, I hope you have a good weekend too.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Hero
Posts: 4,289
Thanks: 1,011
Fixes: 22
Registered: ‎30-07-2008

Re: Random 123 call on my latest bill


@Gandalf wrote:

I'm sorry to see you've got a call to 123 on your phone bill.

I can't see any recent open faults with our suppliers for your line...


It's not very likely that you would, as most rogue calls to 123 will be made by BTOR engineers on other people's lines in order to find a spare pair to repair the line they're working on.

Never hit a man with glasses.
Always use something larger and heavier.
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Community Gaffer
Community Gaffer
Posts: 5,174
Thanks: 1,443
Fixes: 253
Registered: ‎25-03-2015

Re: Random 123 call on my latest bill

Hi @JulietHotel 

While I understand that @Gandalf has sorted out the call charge side of things, if you have a few minutes would you mind reporting this directly to Openreach as this would be the best way to get this engineer behaviour investigated further and hopefully prevent the same thing from happening to other people moving forward.

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
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Dabbler
Posts: 15
Thanks: 5
Fixes: 1
Registered: ‎31-12-2016

Re: Random 123 call on my latest bill

Hi @HarryB 

 

I've contacted Openreach now and PM'd you about it.

 

Kind regards

JulietHotel

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Community Gaffer
Community Gaffer
Posts: 5,174
Thanks: 1,443
Fixes: 253
Registered: ‎25-03-2015

Re: Random 123 call on my latest bill

Thanks @JulietHotel.

I'm sorry to see that not much came from contacting OR (Openreach) directly, but I appreciate you sending details of the chat over.

I've sent an email over to a colleague that previously advised me to advise customers to report this behaviour (Test calls to 123) directly to OR if it didn't happen on a job we had raised.

While I can't guarantee I'll get any further information to share here, I've done all I can to ensure this is fed back to OR accordingly.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional