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'Raise a ticket' link is nowhere to be found

Dabbler
Posts: 23
Thanks: 1
Registered: ‎15-05-2018

'Raise a ticket' link is nowhere to be found

As usual:

 

(1) I am having troubles with my broadband;

(2) the 'raise a ticket' link is deeply hidden - or is the problem (3) that the website complains about my adblocking software, even though all that software is disabled for the plusnet site? -

and since by accident I deleted my stored link for raising tickets, could someone please supply me with it? Thank you.

6 REPLIES 6
All Star
Posts: 2,018
Thanks: 232
Fixes: 24
Registered: ‎02-08-2007

Re: 'Raise a ticket' link is nowhere to be found

Plusnet Help Team
Plusnet Help Team
Posts: 17,985
Thanks: 5,730
Fixes: 963
Registered: ‎21-04-2017

Re: 'Raise a ticket' link is nowhere to be found

Hi there.

(1) I am having troubles with my broadband;

Sorry to hear this. Line tests aren't finding any issues, do you mind me asking what problems you're experiencing?

 

(2) the 'raise a ticket' link is deeply hidden

The fault reporting link can be found from our connection troubleshooting guide.

The link is http://faults.plus.net

 

(3) that the website complains about my adblocking software, even though all that software is disabled for the plusnet site?

That's odd, what web browser are you using?

And do you have the same issue using a different browser and/or device?

 

and since by accident I deleted my stored link for raising tickets, could someone please supply me with it? 

Here's the link but as of I think mid-2015 you can only raise a ticket for specialist queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Dabbler
Posts: 23
Thanks: 1
Registered: ‎15-05-2018

Re: 'Raise a ticket' link is nowhere to be found

Gandalf

Thanks, but the link you supplied seems to be wrong.

My usual browser: Firefox (with lots of security software). I imagine I've tried using a different browser (Iridium, with much less software); that's what I do normally in such cases. However, I've got googleanalytics blocked by hostfile, so that might be the problem.

Dabbler
Posts: 23
Thanks: 1
Registered: ‎15-05-2018

Re: 'Raise a ticket' link is nowhere to be found

Thank you. However:

  • Broadband troubleshooter ≠ raise a ticket
  • Broadband Fault Reporting ≠ raise a ticket
  • CHAT service ≠ raise a ticket
  • BT Wholesale Speed Test ≠ raise a ticket
Community Gaffer
Community Gaffer
Posts: 3,461
Thanks: 5,798
Fixes: 116
Registered: ‎29-09-2011

Re: 'Raise a ticket' link is nowhere to be found

Hi,

 

I am sorry that you still seem to be having some troubles with the links provided.

 

As my colleague advised we no longer offer the raise a ticket options unless a specialist team is required. We still offer the Broadband Troubleshooter option which once completed will raise the issue to our faults team again the link for this is http://faults.plus.net

 

All the ways that you can contact us are offered on the following page https://www.plus.net/home-broadband/contact/

 

I hope that this information was useful.

 

Dan

 Jono H
 Plusnet Community Manager
Dabbler
Posts: 23
Thanks: 1
Registered: ‎15-05-2018

Re: 'Raise a ticket' link is nowhere to be found

Thanks, JonoH.

 

The transformation of Plusnet from plucky, good startup to less-than-ideal behemoth is complete, I see.