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RLS and amount still to pay

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Rising Star
Posts: 57
Thanks: 5
Fixes: 1
Registered: ‎31-10-2016

RLS and amount still to pay

Though line and broadband are now declared as one, they are treated separately by providers, causing confusion to customers, though the government asked for the combination for clarity (because some were too stupid to realise that you don't get free broadband without conditions ).

My question is : If you have an eg £19.99 contract and pay RLS , what is left to pay each month, as it is no longer clear which part is for the line and I believe that RLS only applies to the line part of the charge (as in the name) ?

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All Star
Posts: 512
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Registered: ‎01-08-2007

Re: RLS and amount still to pay

@teddysmum 

If the £19.99 is the quoted price for Broadband including line rental then, if you pay LRS, Plusnet should deduct the monthly line rental payment, which is £19.00 from that price meaning your monthly bill, assuming no additions for phone calls etc., will be £0.00.

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Rising Star
Posts: 57
Thanks: 5
Fixes: 1
Registered: ‎31-10-2016

Re: RLS and amount still to pay

Fix

I've been offered £18.99 by email, so they pay me 1p 😊

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All Star
Posts: 512
Thanks: 336
Fixes: 13
Registered: ‎01-08-2007

Re: RLS and amount still to pay

@teddysmum 

Sorry, I mistyped, the monthly LRS is £19.99 and so you should be £1.00 better off! Not sure if I've seen a negative bill in such circumstances - it will be interesting to see what does happen!

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Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: RLS and amount still to pay

Thanks for your post @teddysmum 

For clarification if we've offered you to pay £18.99 for standard broadband and line rental, this would effectively mean your broadband's free of charge and there'd be a £1 discount towards the line rental. 

If you pay line rental saver, the broadband will remain free and the monthly rate of line rental will change to £0. This will likely means that any discounts that were added to the monthly rate of line rental will drop off as we can't discount no charge.

Paying line rental saver should still provide a saving but it may not be as big as a saving as it'd normally be, due to the discount we've offered to the monthly rate of line rental.

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team