RE: Oct Billing fiasco
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: RE: Oct Billing fiasco
Re: RE: Oct Billing fiasco
07-03-2019 3:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@george_seamons in echo of my earlier response, each experience is dealt with on a case by case basis depending on the specifics.
Once your issue is resolved, we would be happy to discuss your account further.
Re: RE: Oct Billing fiasco
07-03-2019 3:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ok, thanks. I will start the ball rolling with the complaint, and follow it through to ofcom and the ombudsman, and will await my £30 in due course. After all, if one person can do it, why can't we all?!
Re: RE: Oct Billing fiasco
07-03-2019 3:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@LaurenB wrote:
@george_seamons in echo of my earlier response, each experience is dealt with on a case by case basis depending on the specifics.
Once your issue is resolved, we would be happy to discuss your account further.
Once resolved means they can offer you a fiver and no thing you can do.
.........................proud" say Pnet.
Re: RE: Oct Billing fiasco
07-03-2019 4:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@george_seamons Next time I would say the cheque would be offer me in undisclosed case. Very sorry about this @LaurenB as I wish I never metion in this forum in the first place to avoid this forum caused an arguements over cheque fee amount.
Re: RE: Oct Billing fiasco
20-03-2019 5:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi PN, Still no fix on billing issues yet? I can still see my account is building up referral scheme since last bill in October 22nd 2018.
Referral Credit | Next Billing Date |
---|---|
£31.25 | 22/11/18 |
Re: RE: Oct Billing fiasco
20-03-2019 5:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: RE: Oct Billing fiasco
20-03-2019 5:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Daniel28012 Did PN allow u to leave and written off your contract if you still under contract with PN?
Re: RE: Oct Billing fiasco
20-03-2019 5:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: RE: Oct Billing fiasco
20-03-2019 5:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Daniel28012 If it was all true then I suggest PN must do the same for everyone who has billing issues ongoing for 6 months or more can waive the contract and waive the bills altogether. But I think PN will still charged u for the service u been using.
Getting very annoying as it taken so long and long just like brexit never get resolved.
Re: RE: Oct Billing fiasco
20-03-2019 5:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: RE: Oct Billing fiasco
20-03-2019 5:33 PM - edited 20-03-2019 11:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yeah I suppose so
Re: RE: Oct Billing fiasco
20-03-2019 10:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@goldenfibre wrote:
@Daniel28012 If it was all true then I suggest PN must do the same for everyone who has billing issues ongoing for 6 months or more can waive the contract and waive the bills altogether. But I think PN will still charged u for the service u been using.
Getting very annoying as it taken so long and long just like brexit never get resolved.
I believe they have broken their contract and that is why they are allowing people to leave, including repayment of any unus ed advance line rental.
.........................proud" say Pnet.
Re: RE: Oct Billing fiasco
20-03-2019 11:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
After 6 months you'd think they'd have either sorted the problem(s) or rolled back to the old billing system.
Surely after last year's TSB fiasco that the management of Plusnet would have had a contingency plan in case they too ran into migration problems. But obviously not!
Re: RE: Oct Billing fiasco
21-03-2019 12:29 AM - edited 21-03-2019 12:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
letting people go for free means their bill will be less at the end because of the amount they will have to pay in compensation and prefer that to keeping people for free after 90 days of no billing. So at least I am now using them for FREE! Maybe it will last to the end of my contract, only 14 moths left
.........................proud" say Pnet.
Re: RE: Oct Billing fiasco
21-03-2019 10:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In all honesty, now I know I'm only going to be charged for 90 day's use, they can take as long as they like to fix it...thanks for the free internet!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: RE: Oct Billing fiasco