RE: Oct Billing fiasco
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- Re: RE: Oct Billing fiasco
Re: RE: Oct Billing fiasco
14-02-2019 10:56 AM
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Why do I have a strange feeling your trying to hold off this problem till the end of the financial year? It would seem coincidental if it was sorted then!
Re: RE: Oct Billing fiasco
14-02-2019 3:29 PM
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Update please!
Re: RE: Oct Billing fiasco
14-02-2019 5:13 PM
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Hello @andy19791,
As mentioned previously we'll update you regarding the matter on the ticket as soon as we know more.
Thank you for your continued patience and understanding us with during this time.
Re: RE: Oct Billing fiasco
15-02-2019 12:00 PM
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That's all good and well but at this stage I/we need some answers or at least some explanation, I mean "we'll update you regarding the matter on the ticket as soon as we know more." how much longer another 5 months maybe!, unbelievable!!!.
Re: RE: Oct Billing fiasco
16-02-2019 7:29 PM
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Re: RE: Oct Billing fiasco
16-02-2019 7:36 PM
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Also, I'm thinking do I need to cancel my Direct Debit so in the unlikely event you sort this problem I'm not stuck with a huge bill for way over what I owe? I only ask as it seems after reading the forum that you have a habit of overcharging a lot of people because even the people you are billing you cant get that right!!
Re: RE: Oct Billing fiasco
16-02-2019 11:27 PM
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I am in the same position as you. Very annoying and so stressful of not knowing when will our bill will be release? Probably never will.
Plusnet know when it will be fixed but they are probably keep their mouth shut by senior manager of Plusnet.
Ombudsman has told me that Plusnet has offer me a cheque of £30 as a goodwill gesture made on the 1st of February and it now has gone 2 weeks with no sign of any cheque yet as Plusnet must act it before 1st March deadline. Or otherwise will complaint back to Ombudsman service to take it further chase.
I agree with this part below:
Ofcom state under General Condition 11 all providers of electronic communications services are to provide accurate bills to ensure consumers are not overcharged for services and to maintain consumer confidence in the accuracy of bills. Billing activities including credits and adjustments: to ensure they promote timeliness, completeness and accuracy.
Re: RE: Oct Billing fiasco
18-02-2019 3:32 PM
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Re: RE: Oct Billing fiasco
18-02-2019 3:36 PM
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Any update when this problem will be resolved and an explanation on why its taking so long?
I get that problems happen and it may take time to sort out but 6 MONTHS!!, seriously?. I think a proper explanation is in order, this is so ridiculous!!
Re: RE: Oct Billing fiasco
18-02-2019 4:53 PM
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*insert generic apologetic reply which doesn't answer the question*
Re: RE: Oct Billing fiasco
18-02-2019 5:06 PM
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I'm sorry that this is still ongoing, but as my colleague has advised this is a high level issue which we're working to resolve as a priority - I'm afraid we don't have a timescale for this but will communicate any updates as soon as we have them.
Thanks for your patience whilst we get this sorted.
Best wishes
Re: RE: Oct Billing fiasco
18-02-2019 11:56 PM
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In case anyone's interested, Ofcom has a monitoring form you can fill in online to report billing problems. You don't need a deadlock letter for this - it's just so that Ofcom can be made aware of what's going on and how many people are affected.
You can get to it from this page https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/billing
by following the link at the bottom in the "Tell Ofcom" section.
Re: RE: Oct Billing fiasco
19-02-2019 11:47 AM
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Can I pay my bill today please?
Re: RE: Oct Billing fiasco
19-02-2019 12:32 PM
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Hello @andy19791,
Thanks for getting back to us.
I have updated your ongoing complaint ticket with further information. You can view the ticket here.
Thank you.
Re: RE: Oct Billing fiasco
19-02-2019 12:39 PM
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Thats not "further information " its the same information !! I want to pay my bill for the last 5/6 months please,Now!!
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