RE: Oct Billing fiasco
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- Re: RE: Oct Billing fiasco
RE: Oct Billing fiasco
05-02-2019 10:09 AM - edited 05-02-2019 10:11 AM
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Dear Plusnet
Can we get some sort of definitive answer on this problem an eta for when the problem will be resolved or the course of action you are taking to fix this problem, I think the least your customers deserve is some sort of update on the forever continuing problem.
And please don't reply with "sorry your having this problem", "there is no eta", or "I have looked at your ticket and look there"
I now personally owe 5 MONTHS worth of bills which seems to just keep piling up month after month with absolutely no way of paying and for one am absolutely fed up and disgraced at you lack of customer service.
Your silence on the matter is annoying! just explain to us in a statement what is going on.
Kind Regards!
andy19791
Re: RE: Oct Billing fiasco
05-02-2019 10:25 AM
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They wont say anything , except its commercially sensitive information
Re: RE: Oct Billing fiasco
05-02-2019 1:42 PM
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Re: RE: Oct Billing fiasco
05-02-2019 4:33 PM - edited 05-02-2019 4:39 PM
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No no I'm sorry according to this statement from the Ombudsman I am well in my rights to have up to date bills, so if you please can you send me my total bill asap.
Thanks!
Ofcom state under General Condition 11 all providers of electronic communications services are to provide accurate bills to ensure consumers are not overcharged for services and to maintain consumer confidence in the accuracy of bills. Billing activities including credits and adjustments: to ensure they promote timeliness, completeness and accuracy.
Link to ofcom check under condition 11-https://www.ofcom.org.uk/advice-for-businesses/knowing-your-rights/gen-conditions
Re: RE: Oct Billing fiasco
05-02-2019 5:32 PM
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Re: RE: Oct Billing fiasco
06-02-2019 2:27 PM - edited 06-02-2019 2:35 PM
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So are you telling me outright that the statement pointed out is false and I am NOT entitled to a bill when requested?
I just want a definitive answer not another excuse!
And again I would like to point out Ofcoms General condition 11 "Your provider must bill you for your services accurately."
Re: RE: Oct Billing fiasco
07-02-2019 9:59 PM
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Any reply?
Re: RE: Oct Billing fiasco
08-02-2019 9:15 AM
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Hello @ andy19791,
Thanks for getting in touch and we are sorry to hear you feel this way and can assure this is not the case.
We have advised the information we have to give via the account and will correspond with you via the ombudsman portal.
Re: RE: Oct Billing fiasco
08-02-2019 2:59 PM
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So I'm not allowed a bill? just a yes or no answer will do.
Re: RE: Oct Billing fiasco
08-02-2019 4:09 PM
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Re: RE: Oct Billing fiasco
10-02-2019 6:42 AM
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Hi me again, could you explain why its not that simple? I'm either allowed a bill on request or I'm not!
Again just a yes or no answer
Am i allowed a bill on request?
and
Is the following true-Ofcoms General condition 11 "Your provider must bill you for your services accurately."
Just a yes or no answer!
I understand you might be getting frustrated with the constant questions/demands but you have to understand that +5months to sort out a billing problem is an absolute joke!
Re: RE: Oct Billing fiasco
10-02-2019 5:19 PM
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Come on dude/dudette what is going on? I aint waiting another 5 months, give us some information for the love of god! and not the same old stuff you keep giving us some actual information/facts as to what you are doing and an eta I mean you must have some sort of timeline to give us.
Re: RE: Oct Billing fiasco
10-02-2019 6:18 PM
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Hi @andy19791
Thanks for getting back in touch and I am sorry for the delay in responding.
I have responded via a ticket on your account here
If you have any questions feel free to get in touch
Re: RE: Oct Billing fiasco
11-02-2019 5:29 PM
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Oh by the way I'm a bit short of cash this month is it ok to borrow a few quid out of that money I owe you that you won't take out of the bank?, I mean somebody might as well be using it!
Re: RE: Oct Billing fiasco
14-02-2019 2:57 AM
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