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Quidco not tracking

britic
Newbie
Posts: 5
Registered: ‎02-02-2013

Quidco not tracking

Hi everyone,
Just a note to say my quidco has not tracked after 3 days and I have had to raise a ticket for the missing £80.
Could someone please keep an eye open on this for me as this was a big selling point from me moving from SKY.
Thanks.
8 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Quidco not tracking

Hi britic,
Welcome to our community forums Smiley
Quidco should be in-contact with us to verify your claim, if you haven't heard from them in the next few days give us a nudge and we'll chase that up for you.
Chris
britic
Newbie
Posts: 5
Registered: ‎02-02-2013

Re: Quidco not tracking

Hi Chris
Thanks for the reply 
I will do, and thanks for your help.
Brian
britic
Newbie
Posts: 5
Registered: ‎02-02-2013

Re: Quidco not tracking

Hi Chris
I did what you suggested and contacted Quidco. This was the reply i received from them,

At the moment the claims process for Plusnet is taking around 4 months from the date on which your claim was raised to confirmation of cashback.

Unfortunately, we are unable to contact Plusnet directly to push the claim through faster as there are a number of hand offs between the retailer and the affiliate networks.


So i would appreciate your help in chasing that up for me
Thanks
Brian
jtemplar
Dabbler
Posts: 22
Registered: ‎24-01-2013

Re: Quidco not tracking

My Quidco also failed to track, despite my always clearing cookies and only following Quidco links.
I have raised a claim for my order which I placed on January 8 and have also been told about the four months it takes to deal with.
Any help forthcoming from PN would be most welcome to me and reassuring to others thinking of joining via cashback sites.
britic
Newbie
Posts: 5
Registered: ‎02-02-2013

Re: Quidco not tracking

Hi Plusnet
Just an update on my missing cashback from Quidco
I received an email from them this morning,

I am writing to you to inform you that we have now sent your claim to Plusnet.
For an indication of how long it will take them to process this for you, please see their page on our site.
As soon as we have a resolution for you I will write to you again.
Thanks,
The team at Quidco 

I would appreciate someone keeping an eye open for me on this one, thanks.
Brian
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Quidco not tracking

Hi britic,
I've just passed this on to our marketing team who'll look into it for you, we should be able to update you shortly.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Quidco not tracking

And that's been received and approved, you should get the cashback in April.
britic
Newbie
Posts: 5
Registered: ‎02-02-2013

Re: Quidco not tracking

Wow thanks Matt  Smiley
That's what i call service, fantastic.
Thanks again
Brian.
Oh, and the BB switch over has been seamless. Router received in plenty of time and the speeds i have been getting have been great  Smiley
The phone is being switched over in a week or so. I'll report how that goes but 10 out of 10 so far.