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Quidco have declined my cashback

murkr
Newbie
Posts: 2
Thanks: 1
Registered: 20-09-2016

Quidco have declined my cashback

I have signed up to plusnet for the sole purpose that they had £110 cashback through Quidco and also because I'd heard good reviews.

 

Having joined them, my cashback was declined without reason given other than plusnet declined it.

 

I can only assume that this is because plusnet were doing £50 cashback also, however, this offer on Quidco was on there as being live and took me to a landing page where there was no option not to claim the £50 from plusnet. It was not like I had to enter a code to get the extra cashback.

 

I see this as mis-selling because if plusnet declined this for this purpose, then the landing page the link should have taken me is without their cashback! Obviously I'd pick the £110 over the £50.

 

I have now been told I have to wait 6 months for plusnet to respond to my claim, this is NOT acceptable! But only have 2 months to claim the cashback with plusnet. 

 

I hope a rep here is able to help me with this, because if now I will be writing to the Ombudsman as I feel I was mis-sold.

3 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,598
Thanks: 699
Fixes: 67
Registered: 21-09-2009

Re: Quidco have declined my cashback

@murkr

Welcome to the forums.

I would read this thread for advice from other customers on Quidco/Plusnet cashback failures https://community.plus.net/t5/My-Account-Billing/Plusnet-Cashback-DECLINED-ADSL-Quidco/m-p/1338121 and perhaps this excellent post http://forums.moneysavingexpert.com/showpost.php?p=71186460&postcount=3075 by @cooldude50 

cooldude50
Rising Star
Posts: 68
Thanks: 36
Registered: 29-05-2016

Re: Quidco have declined my cashback

@murkr

 

https://community.plus.net/t5/My-Account-Billing/Plusnet-Cashback-DECLINED-ADSL-Quidco/m-p/1364375/h... should help you launch .....there are a few other useful posts after that -

 

Post back to say how you got on, as far as the onsite Plusnet cashback is concerned, worth noting that Plusnet only intend to pay 1 lot of cashback, there have been illustrations of where someone has claimed 50.00 cashback and Plusnet have deemed that action as having knocked out Quidco Cashback, equally someone else claimed 50.00 Plusnet cashback and got  110.00 following CISAS complaint. I didnt claim 50.00 Plusnet prior to CISAS complaint and ended up with same overall payback total as the member who did claim 50.00 Plusnet prior to CISAS complaint,

 

Lots of Quidco members have had cashback declined. others posted reviews saying they had received both lots of cashback.

 

http://forums.moneysavingexpert.com/showthread.php?t=3282000&page=152#3038

 

+If you look at Quidco/Plusnet reviews 1-3 stars their are additional decline reviews since I put together my presentation for CISAS

 

murkr
Newbie
Posts: 2
Thanks: 1
Registered: 20-09-2016

Re: Quidco have declined my cashback

I was hoping that a Plusnet rep would offer their input or let me understand how their marketing works.

 

 

Is a rep able to answer my questions?