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Quidco cashback

FIXED
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Matt50
Newbie
Posts: 3
Registered: 05-08-2017

Quidco cashback

Hi,everyone joined plusnet via quidco on the 9th of July  when the  £95 cashback was on offer,initially tracked then declined then tracked again  (order was cancelled  4 times because of migrating from sky) but it's stayed the same since then,can someone please take a look at this,I've included three  screenshots one with an update on the 20th of September from quidco.

Thanks

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,138
Thanks: 858
Fixes: 209
Registered: 21-04-2017

Re: Quidco cashback

Hi Matt

 

Sorry to hear you haven't received your cashback yet

I've escalated this to my line manager to investigate with our marketing team

As soon as we have more info I'll let you know

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Matt50
Newbie
Posts: 3
Registered: 05-08-2017

Re: Quidco cashback

Hello Anoush

Thanks for looking into this for me, I can now confirm that the cashback has been paid.

Thanks again

P.S. can I ask how long can it take for caller display to go through,I've tried *#234# and it says the service is unavailable.

Plusnet Help Team
Plusnet Help Team
Posts: 4,138
Thanks: 858
Fixes: 209
Registered: 21-04-2017

Re: Quidco cashback

Fix

I can now confirm that the cashback has been paid.

Success!

 

P.S. can I ask how long can it take for caller display to go through,I've tried *#234# and it says the service is unavailable.

It doesn't look like the call feature was fully added on our side.

I've just done that for you now, it should be working within about an hour.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Matt50
Newbie
Posts: 3
Registered: 05-08-2017

Re: Quidco cashback

Hello Anoush

 

Caller display is now working,many thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 4,138
Thanks: 858
Fixes: 209
Registered: 21-04-2017

Re: Quidco cashback

Awesomeness, glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team