I signed up via Quidco as a new Plusnet customer earlier today, and during the process entered the details of another Plusnet customer (in fact my brother) as a referrer. Only now do I realise, having gained access to this Forum, that this may well cancel my own cashback payment from Quidco. I have raised a Ticket with Support (#71621695) to ask if there is any way to cancel the referral, as the cashback is potentially worth £38 to me (much as I would like to help out my brother!); and my brother has obligingly raised Ticket #71633473 to ask for his referral benefits to be waived.
Unfortunately, Plusnet Support keep replying that the issue is to do with the way that Quidco works; and suggest that the only way round is to cancel my sign-up and start the whole thing again without using a referral, which seems a lot of unecessary work for all parties. Moreover, I have also today contacted Quidco Support, who replied that it is entirely a matter for Plusnet and not caused by their own systems; Plusnet can either pay a referrer's fee to Quidco who return some to myself as cashback, or give my brother a referral payment via his bill, but obviously not both as it would lose them money.
As my brother is agreeable, I cannot understand why Plusnet will not simply cancel the referral and make payment of the cashback to me via Quidco. This is surely far less trouble for all concerned than cancelling a new account and starting the whole sign-up procedure again? I realise the mistake has been entirely mine, and apologise for it, but it is a disappointing introduction to Plusnet.
Is there anything a Plusnet rep. on the Forum can do to resolve the matter? - you often seem to able to succeed where others fail!
