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Quidco and Fibre Broadband

FIXED
andychad
Newbie
Posts: 7
Registered: ‎03-11-2017

Quidco and Fibre Broadband

Joined Plusnet back in May and, to be honest, I have no issues with the performance of the service.  I even migrated the mobile over and that's good too.

Not happy to have the Quidco cashback declined though, it was a major influencer on the original decision.

Appealing through Quidco Plusnet claim that the order was cancelled; starange given that I'm using the service now.  What did happen was that the broadband went live before the router had arrived and, after a conversation with customer services I they sent another out.  My guess is that this has caused the problem.

Disappointed to say thye least.

Anyone else had this problem?


Cheers

15 REPLIES
Superuser
Superuser
Posts: 12,721
Thanks: 3,974
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Registered: ‎22-08-2007

Re: Quidco and Fibre Broadband

Hi @andychad,

A warm welcome to the forums.  There have been a number of reports with issues of Quidco not paying out on cash backs.  having raised the issue here, I would expect one of the Staffers to pick this up and check out the history.

 

@CRT


andychad wrote:

... Plusnet claim that the order was cancelled; starange given that I'm using the service now.

Is there any possibility that this "cancellation" refers to a "cancellation" by BTw during the provide journey ... and then caused further confusion?


 

Superuser
Superuser
Posts: 12,721
Thanks: 3,974
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Registered: ‎22-08-2007
Superuser
Superuser
Posts: 12,721
Thanks: 3,974
Fixes: 26
Registered: ‎22-08-2007
andychad
Newbie
Posts: 7
Registered: ‎03-11-2017

Re: Quidco and Fibre Broadband

Thanks for your support, I hope the facts come out in the end whether I did something or someone else did something.

 

Cheers

andychad
Newbie
Posts: 7
Registered: ‎03-11-2017

Re: Quidco and Fibre Broadband

Seems like there's some glitch in the system somewhere as it doesn't seem to be a rare occurance.

Cheers

Andy

Plusnet Help Team
Plusnet Help Team
Posts: 9,136
Thanks: 2,855
Fixes: 453
Registered: ‎21-04-2017

Re: Quidco and Fibre Broadband

Hi Andy.

I'm sorry to hear your Quidco cashback has been declined.

 

Have you raised a claim to investigate this?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Superuser
Superuser
Posts: 12,721
Thanks: 3,974
Fixes: 26
Registered: ‎22-08-2007

Re: Quidco and Fibre Broadband

@Gandalf


andychad wrote:

 

...Appealing through Quidco Plusnet claim that the order was cancelled;

Anyone else had this problem?

 


The answer is he has and it does sound familiar...

Plusnet Help Team
Plusnet Help Team
Posts: 9,136
Thanks: 2,855
Fixes: 453
Registered: ‎21-04-2017

Re: Quidco and Fibre Broadband

Apologies I missed that.

I've sent the account over to my line manager now to investigate with Marketing.

As soon as I hear back I'll post back here.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
andychad
Newbie
Posts: 7
Registered: ‎03-11-2017

Re: Quidco and Fibre Broadband

Thanks Townman and Gandalf for your help.

 

I still wonder if the fact that I hadn't received the router by the time the line went live is something to do with this...


Cheers

 

Andy

andychad
Newbie
Posts: 7
Registered: ‎03-11-2017

Re: Quidco and Fibre Broadband

Two weeks on and no comment from Plusnet received.

It would be nice if they let us know what they have found, whether I did something wrong or they did.

Cheers

Plusnet Help Team
Plusnet Help Team
Posts: 9,136
Thanks: 2,855
Fixes: 453
Registered: ‎21-04-2017

Re: Quidco and Fibre Broadband

Apologies for the lack of updates. I haven't heard back yet so I've chased this up now.

As soon as I know more I will let you know.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
andychad
Newbie
Posts: 7
Registered: ‎03-11-2017

Re: Quidco and Fibre Broadband

Cheers Gandalf. Thanks for your help.

Plusnet Help Team
Plusnet Help Team
Posts: 9,136
Thanks: 2,855
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Registered: ‎21-04-2017

Re: Quidco and Fibre Broadband

Fix

Thanks for your time on the phone Andy. As per our conversation, I've refunded your cashback instead. You should see it in your bank or building society within the next 14 days. I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
andychad
Newbie
Posts: 7
Registered: ‎03-11-2017

Re: Quidco and Fibre Broadband

Thanks for your help Anoush, much appreciated.

Have a great Christmas holiday.

 

Cheers

 

Andy