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Quidco Madness

monkeynut
Newbie
Posts: 3
Registered: 16-06-2010

Quidco Madness

Hi,
I've recently joined Plus Net, happy so far! Other than the fact that when I joined up I did so through Quidco (cashback website). Unfortunately, the  order wasn't tracked automatically, I guess I didn't clear my cookies thoroughly  Huh.
Anyway, I asked Quidco to manually track the order, and they keep asking me for my customer account number starting BP*****. Two staff members at Plus Net have confirmed that customer account numbers aren't used. Quidco have replied saying that other customers have been given a customer account number, and that they can't progress my request without it.
If I had hair I'd be ripping it out. Can anyone shed any lightHuh
Thanks
[Moderator's note by Thomas (Be3G): thread moved to a more appropriate board.]
8 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Quidco Madness

Welcome to the Forums
I have been here a long time and dont remember having an account number
monkeynut
Newbie
Posts: 3
Registered: 16-06-2010

Re: Quidco Madness

Thanks for the reply,  nice to know I'm not insane.
Community Veteran
Posts: 6,111
Thanks: 1
Registered: 05-04-2007

Re: Quidco Madness

Sounds like Quidco could be talking about an order number instead – have a look at this page and see if there's anything applicable; I've got one starting with BP showing in my account.
monkeynut
Newbie
Posts: 3
Registered: 16-06-2010

Re: Quidco Madness

Thanks Be3G, that is exactly what I need!  Smiley
Community Veteran
Posts: 6,111
Thanks: 1
Registered: 05-04-2007

Re: Quidco Madness

No problem. Knew I'd seen a BP number somewhere!
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Quidco Madness

Quote from: monkeynut
Two staff members at Plus Net have confirmed that customer account numbers aren't used.

Some CSC education required methinks!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 3,789
Registered: 08-06-2007

Re: Quidco Madness

Well, technically the CSC bods are correct - Customer numbers aren't used, but the Order number is used in it's place.
B.
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Quidco Madness

I would have hoped that when a user was asking for a number beginning BP they would have recognised what was needed, or that they'd all been told that when Quidco ask for a number this was what was required. As ever it seems that you get more sense out of the regulars on these forums than you do from contacting CSC. They may have got the numbers up but there's still a long way to go!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)