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Quidco £60 Cashback Declined

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Donna1
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Posts: 9
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Registered: 23-10-2017

Quidco £60 Cashback Declined

Hello! I ordered my new broadband with Plusnet via Quidco due to the £60 cashback offer. This was at the start of May 2017. I have now been told by Quidco that Plusnet have declined my cashback due to me CANCELLING my order??!!! This is 100% a lie and i have never cancelled my order. I've been using and paying my Plusnet Broadband every month. I feel so cheated. It's annoying. Any helpers? 🤗
33 REPLIES
Plusnet Help Team
Plusnet Help Team
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Registered: 21-04-2017

Re: Quidco £60 Cashback Declined

Hi there.

Have you raised a claim with Quidco to investigate this?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Donna1
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Registered: 23-10-2017

Re: Quidco £60 Cashback Declined

Hiya. Yes I did raise a claim due to it being declined as I'd asked why? That's when Quidco came back to me saying Plusnet told them it was due to me cancelling my order?? It's just so wrong.
Quidconogo
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Posts: 5
Registered: 25-10-2017

Re: Quidco £60 Cashback Declined

Exactly the same here, although I appear to have been shortchanged to the tune of £85. Feel completely ripped off.
Plusnet Help Team
Plusnet Help Team
Posts: 7,679
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Registered: 21-04-2017

Re: Quidco £60 Cashback Declined

@Donna1 and @Quidconogo

Thanks for the info, I've sent both of your account details over to my line manager to investigate with our marking team.

As soon as I receive an update I'll let you both know via this thread.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Donna1
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Registered: 23-10-2017

Re: Quidco £60 Cashback Declined

Thank you for your assistance @Gandalf
Terry2
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Registered: 25-10-2017

Re: Quidco £60 Cashback Declined

Hi,  any chance of looking into my declined Quidco claim?

Exactly the same thing happened to me, Quidco tracked OK at £60 and was declined,

Then my claim was also declined due to my order being cancelled,

which it obviously wasn't.  Many thanks.

 

Plusnet Help Team
Plusnet Help Team
Posts: 7,679
Thanks: 2,257
Fixes: 382
Registered: 21-04-2017

Re: Quidco £60 Cashback Declined

@Terry2 and @Donna1 and @Quidconogo

How long ago did you raise the claim? As our Marketing team have advised that we'd need to allow 30 days before we're able to chase it up from our side.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Terry2
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Registered: 25-10-2017

Re: Quidco £60 Cashback Declined

I raised it on the 6th August 2017 claim ID 2764349

Terry2
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Re: Quidco £60 Cashback Declined

It took until 20 Oct 17 until I got a reply

Plusnet Help Team
Plusnet Help Team
Posts: 7,679
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Registered: 21-04-2017

Re: Quidco £60 Cashback Declined

Thanks for the details Terry, I've sent your account details to my line manager to investigate.

When I hear back I'll let you know.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Terry2
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Registered: 25-10-2017

Re: Quidco £60 Cashback Declined

Thanks for your help.

Plusnet Help Team
Plusnet Help Team
Posts: 7,679
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Registered: 21-04-2017

Re: Quidco £60 Cashback Declined

No problems Terry. We've got an update quicker than I expected. It looks like due to a system error the order was stuck within the affiliate system we use. We've manually approved this now and Quidco should pay out within 30 days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Terry2
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Registered: 25-10-2017

Re: Quidco £60 Cashback Declined

Thanks, I'll keep an eye on Quidco

Donna1
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Re: Quidco £60 Cashback Declined

@Gandalf it was declined 82 days ago so I'd have raised the claim then. So Id say 4th August? Then, 5 days ago was informed that I'd definitely not get the cashback as Plusnet said I'd cancelled my order Sad
Congrats on getting yours @Terry2