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Questions Unanswered

Newbie
Posts: 2
Registered: ‎09-04-2019

Questions Unanswered

I have several questions unanswered, some of which have been closed. Without going into detail (although I am happy to do that) does anyone know how I can escalate the issue. 

6 REPLIES 6
Pro
Posts: 543
Thanks: 119
Fixes: 7
Registered: ‎25-08-2010

Re: Questions Unanswered

Just raise the specific issue(s) on this forum but exclude any sensitive data. Plusnet staff do keep an eye on the forums

Plusnet Help Team
Plusnet Help Team
Posts: 778
Thanks: 104
Fixes: 58
Registered: ‎02-05-2017

Re: Questions Unanswered

HI @adb1, sorry to hear you've had a few questions go unanswered.

 

We'd be happy to look into this for you if you'd like to provide an outline of the queries you have.

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Newbie
Posts: 2
Registered: ‎09-04-2019

Re: Questions Unanswered

Thanks for your response. There are two issues 1)my account seems to have become inaccessible to Plusnet staff 2) which means that my account,  which is being overcharged, is not being rectified.

Many thanks for any help to get this issue resolved.

Regards

 

Plusnet Help Team
Plusnet Help Team
Posts: 778
Thanks: 104
Fixes: 58
Registered: ‎02-05-2017

Re: Questions Unanswered

Thanks for getting back to us @adb1

 

I'm really sorry for the issues you have had with your monthly bills. We are aware of this and our Incident Management Team are actively working on a fix but I do apologise for any inconvenience this is causing. I've provided some further information here for you.

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Moderator
Moderator
Posts: 24,575
Thanks: 4,418
Fixes: 1,128
Registered: ‎11-01-2008

Re: Questions Unanswered


Moderators Note


This topic has been moved from Fibre to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Pro
Posts: 634
Thanks: 209
Registered: ‎16-04-2007

Re: Questions Unanswered

Try contacting Ombudsman Services, from my contact they are very helpful.

Whatever happens always remember "We will do you
.........................proud" say Pnet.