Questions Unanswered

[#1]

I have several questions unanswered, some of which have been closed. Without going into detail (although I am happy to do that) does anyone know how I can escalate the issue. 

[#2]

Just raise the specific issue(s) on this forum but exclude any sensitive data. Plusnet staff do keep an eye on the forums

[#3]

HI @adb1, sorry to hear you've had a few questions go unanswered.

We'd be happy to look into this for you if you'd like to provide an outline of the queries you have.

Regards

[#4]

Thanks for your response. There are two issues 1)my account seems to have become inaccessible to Plusnet staff 2) which means that my account,  which is being overcharged, is not being rectified.

Many thanks for any help to get this issue resolved.

Regards

[#5]

Thanks for getting back to us @adb1

I'm really sorry for the issues you have had with your monthly bills. We are aware of this and our Incident Management Team are actively working on a fix but I do apologise for any inconvenience this is causing. I've provided some further information here for you.

Regards

[#6]

Moderators Note

This topic has been moved from Fibre to My Account / Billing

[#7]

Try contacting Ombudsman Services, from my contact they are very helpful.