Question regarding cancellation of contract

[#1]

HI there,
I have a 12 month contract with you, please can you advise when the contract ends. Also,  if I cancel within the contract period how much will I have to pay?
Many thanks

[#2]

This information can be found in your account details in the member centre.

[#3]

Hi there,
Please advise if the information below is correct regarding cancellation fees that I found in "My Account "
£13.50(upon cancellation) Complete -
Cessation charge £30.00(upon cancellation)

thanks

[#4]

I'm not staff, so can't confirm but I suspect that it is.
You wouldn't pay the cessation charge if you're changing supplier, though it's always worth speaking to PN to see if they can offer you a deal

[#5]

The £30 is only if you cancel the broadband - a migration would not incur that charge
The £13.50 is probably correct and you can check the amount here is you can remember when you started the contract http://www.plus.net/info2/legal/price_guide.html see table 1.9 or 1.10 as appropriate

[#6]

I have the Plusnet Unlimited package (broadband package with line rental at £24.95 per month), so based on table 1.10 I would pay £5.50 for every month I cancel before contract ends ?
Many thanks

[#7]

Hi there,
Really sorry for any confusion here, charges of £5.50 per month remaining on the contract would be correct, I'm not sure why that isn't flagged on your account correctly.
I'm going to speak to a colleague about this, I'll let you know what we're able to find out.
Adam

[#8]

Does the £5.50/month just cover the cost of buying out the Broadband contract?  What about remaining line rental (assuming LRS hasn't been taken)?
[Edit - Typo which completely changed the meaning of the question!]

[#9]

FYI That's problem 78269 raised in relation to the charges being displayed incorrectly on some accounts.

[#10]

LRS is non refundable

[#11]

Typo corrected - I mean't assuming LRS has not been taken