cancel
Showing results for 
Search instead for 
Did you mean: 

Question about upgrading to fiber.

FIXED
Airport
Dabbler
Posts: 14
Thanks: 2
Registered: ‎21-02-2018

Question about upgrading to fiber.

I am currently an ADSL user and I am considering upgrading to one of the fiber/phone packages. However, I have a small question. We currently have a landline with BT. Now the broadband is in my name but the BT landline is in my wifes name. Would this cause any problems for me to upgrade to a fiber/phone line package?

3 REPLIES 3
bmc
Hero
Posts: 3,132
Thanks: 981
Fixes: 48
Registered: ‎28-02-2017

Re: Question about upgrading to fiber.

@Airport 

Have you checked what's available to you. Use the following. Apart from anything else it would tell you expected speeds.

https://www.broadbandchecker.btwholesale.com/#/ADSL

 

I believe the answer to your upgrade query is Yes, it will affect the BT landline in your wife's name. You'll have to termiate her account with BT (incurring any early termination charges) or move your Broadband to BT under your wife's name (with you incurring any early termination changes).

 

PN FTTC requires a landline account in your name.

 

Brian

dvorak
Moderator
Moderator
Posts: 29,460
Thanks: 6,616
Fixes: 1,482
Registered: ‎11-01-2008

Re: Question about upgrading to fiber.


Moderators Note


This topic has been moved from Broadband to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
James30
Plusnet Help Team
Plusnet Help Team
Posts: 348
Thanks: 127
Fixes: 18
Registered: ‎19-04-2023

Re: Question about upgrading to fiber.

Fix

@Airport @bmc - Hi, just to clarify, the name of the account holder won't matter in terms of us taking over the line help by BT or any provider for that matter. We would process a request with BT to move the line and number to Plusnet, the account holder of BT has 14 days to stop the transfer request if it was placed in error. The account being in your wife's name doesn't form part of any checks when we process the transfer it’s purely based on the address. 

 

You would want to make sure that you’ve both considered any contractual issues with BT like early termination charges like Brian said however. Hope this helps.

 

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team