Question about 'free broadband for 12 months' offer if I switch phone rental to PlusNet
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Question about 'free broadband for 12 months' offer if I switch phone rental to PlusNet
13-07-2016 7:25 PM - edited 13-07-2016 7:49 PM
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I'm currently on the 'Unlimited Broadband' package (broadband only, not phone) and have been sent an email notifying me of the September price increase, together with an offer of free broadband for 12 months if I switch my phone rental to PlusNet.
The small-print, however, contains conflicting information !
___________
* "Unlimited broadband free for 12 months, then £9.99 a month, when you take line rental on a 12 month contract. |
___________
So my first question is... is it free or half price for the 12 months ?
And secondly... if it is free and I take up this offer, will I retain my current referral discounts and will they resume once the charges for broadband kick back in, in month 13 ?
Many thanks.
Re: Question about 'free broadband for 12 months' offer if I switch phone rental to PlusNet
14-07-2016 1:19 PM
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Hi there,
I'm unable to see the offending text in the small print. I feel that this may be an error and that it should be the free broadband. Let me assure you that if you take up the offer, I'll ensure that it's free for you and make changes in the unlikely instance that they're necessary. In the meantime I'll get this investigated.
Regarding your second question, we will start adding a balance of referral credit on your account. Once that exceeds £5, we'll send the balance out in a cheque to you.
Hope this clarifies.
Matty
Re: Question about 'free broadband for 12 months' offer if I switch phone rental to PlusNet
14-07-2016 1:36 PM - edited 14-07-2016 1:38 PM
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@MattyC wrote:
Regarding your second question, we will start adding a balance of referral credit on your account. Once that exceeds £5, we'll send the balance out in a cheque to you.
Hope this clarifies.
Matty
Also, if paying by direct debit, it is refunded to the same account via BACS
Kind regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Question about 'free broadband for 12 months' offer if I switch phone rental to PlusNet
14-07-2016 1:47 PM
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Yeah, should have mentioned that. Thanks Mike
Re: Question about 'free broadband for 12 months' offer if I switch phone rental to PlusNet
14-07-2016 1:53 PM
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Thanks Matty.
I've highlighted in bold the conflicting statements - first it says "Unlimited broadband free for 12 months, then £9.99 a month", then later it says "you pay £4.99 a month for the first 12 months, current price from month 13 is £9.99 a month".
The offer details from the main body of the email is...
"Move your home phone over to us and get your broadband for free*
When you take Plusnet line rental at £16.99 a month (£17.99 a month from 1st September) on a 12 month contract.
If you sign up for Plusnet Line rental at £16.99 a month (£17.99 a month from 1st September) for 12 months, we'll give you your broadband free. Yes really! That's a saving of £119.88 on the the standard price of broadband and home phone"
...so I suspect the '£4.99 a month for the first 12 months' comment in the T&Cs is a mistake but I thought I would check first, as this could be the difference between me taking up the offer or not.
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