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Question about bill

vidusi
Newbie
Posts: 4
Registered: ‎10-08-2015

Question about bill

I transferred my broadband to a new supplier on the 7th August.  My telephone line was transferred on the 10th August.  Why therefore do I today receive an email informing me that Plusnet will be taking a full months charge for the period to the 9th September?
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,531
Thanks: 1,035
Fixes: 205
Registered: ‎25-03-2015

Re: Question about bill

Hi vidusi, basically the invoice was generated prior to the last of the services migrating away.
Once the payment has cleared, our billing team will certainly issue a refund for the overcharge when fully closing your account.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team