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Question about bill
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Question about bill
10-08-2015 2:37 PM
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I transferred my broadband to a new supplier on the 7th August. My telephone line was transferred on the 10th August. Why therefore do I today receive an email informing me that Plusnet will be taking a full months charge for the period to the 9th September?
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Re: Question about bill
10-08-2015 2:54 PM
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Hi vidusi, basically the invoice was generated prior to the last of the services migrating away.
Once the payment has cleared, our billing team will certainly issue a refund for the overcharge when fully closing your account.
Once the payment has cleared, our billing team will certainly issue a refund for the overcharge when fully closing your account.
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