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Question #79445226
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Question #79445226
10-01-2014 9:26 AM
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Now showing as paid in my bank account, when will I receive the requested refund?
(Don't want to put this on my ticket due to my understanding that doing so would push it to the back of the queue).
(Don't want to put this on my ticket due to my understanding that doing so would push it to the back of the queue).
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Message 1 of 8
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Re: Question #79445226
10-01-2014 9:43 AM
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It could be days before it shows up as being paid on Plusnet's side - check https://portal.plus.net/my.html?action=view_transactions&s=0
Edit: My billing date is the 3rd, my bank account shows the money was debited yesterday (9th), the invoices page still shows the status as pending.
Edit: My billing date is the 3rd, my bank account shows the money was debited yesterday (9th), the invoices page still shows the status as pending.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 2 of 8
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Re: Question #79445226
10-01-2014 5:23 PM
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It will probably be 3 working days after the debit shows on your bank account before the invoice shows as fully paid.
David
Message 3 of 8
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Re: Question #79445226
10-01-2014 5:25 PM
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Well surprise, surprise - I've just checked again and it is showing as fully paid!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 4 of 8
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Re: Question #79445226
10-01-2014 5:34 PM
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So mine, invoice date 04/01/2104 should hopefully show as 'Fully Paid' tomorrow instead of the current indication 'Part-Paid' (Bank showing it paid as of this morning).
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Message 5 of 8
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Re: Question #79445226
14-01-2014 10:42 AM
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Well, I see a credit for 'Refund for overpaid subscription charges' has been added to my account (dated yesterday) but the ticket has not been updated since 7 Jan (except for notification that it's been returned to the pool). Unfortunately the credit is not for the amount I calculated, nor is there any explanation how the amount was derived.
As I see it, there are 31 days in January and I had 2 days (4th and 5th Jan) of telephone line rental, anytime call package and caller display so I should have been charged pro-rata 2/31ths of the monthly charge for each of these - please correct me if I'm wrong here, 2 days at 66p per day is £1.32 - with the refund, as it stands, I have been charged £5.46 for 2 days telephone service (no chargeable calls as far as I'm aware and I can't check anyway since my telephone control panel has gone preventing me from seeing any call history).
As I see it, there are 31 days in January and I had 2 days (4th and 5th Jan) of telephone line rental, anytime call package and caller display so I should have been charged pro-rata 2/31ths of the monthly charge for each of these - please correct me if I'm wrong here, 2 days at 66p per day is £1.32 - with the refund, as it stands, I have been charged £5.46 for 2 days telephone service (no chargeable calls as far as I'm aware and I can't check anyway since my telephone control panel has gone preventing me from seeing any call history).
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Message 6 of 8
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Re: Question #79445226
14-01-2014 3:58 PM
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Hi w23,
Not sure what happened there, that's a system generated refund - your refund ticket hasn't actually been actioned yet (though I've just requested the refund for you at the specified amount). Hope that sorts things for you though, I'll close the ticket off now.
Not sure what happened there, that's a system generated refund - your refund ticket hasn't actually been actioned yet (though I've just requested the refund for you at the specified amount). Hope that sorts things for you though, I'll close the ticket off now.
Message 7 of 8
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Re: Question #79445226
14-01-2014 4:13 PM
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Thanks Matt.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Message 8 of 8
(455 Views)
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