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Question #69618407

bigblue22
Dabbler
Posts: 23
Registered: 17-05-2013

Question #69618407

Hi
I'm still waiting for this to be answered, can you chase it up please.
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Question #69618407

Hi there,
I'm just taking a look now. I'll make sure the ticket is updated ASAP.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
bigblue22
Dabbler
Posts: 23
Registered: 17-05-2013

Re: Question #69618407

Thanks
I have updated the ticket if you could have a look.
Cheers
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Question #69618407

Thanks for passing that on, our provisioning team will get on it for you and get things sorted.
bigblue22
Dabbler
Posts: 23
Registered: 17-05-2013

Re: Question #69618407

Hi
I still do not know whats going on.
I would like to cancel my order now,  can you refund my initial payment?
Thanks
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Question #69618407

Hi there,
Really sorry to hear that. I've just spoken with our provisioning team who are picking this up and will update you shortly.
If you did decide to cancel, you would need to do this through our customer options team on 0800 432 0200, I hope it doesn't come to that and our provisioning team will get this sorted for you.
bigblue22
Dabbler
Posts: 23
Registered: 17-05-2013

Re: Question #69618407

OK, so i went ahead an and paid for a BT engineer to visit the property #70031929
But the visit date is the 11/6/13, that's 2 weeks away. I really cant wait that long. If I had know it would take 2 weeks I would never have went ahead with this.
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Question #69618407

Hi there,
I've just had a look at the ticket and I'm glad to see it's already been brought forward to 6/6/13 for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team