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Question #69618407
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Question #69618407
17-05-2013 2:01 PM
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Hi
I'm still waiting for this to be answered, can you chase it up please.
I'm still waiting for this to be answered, can you chase it up please.
Message 1 of 8
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Re: Question #69618407
17-05-2013 2:59 PM
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Message 2 of 8
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Re: Question #69618407
20-05-2013 10:44 AM
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Thanks
I have updated the ticket if you could have a look.
Cheers
I have updated the ticket if you could have a look.
Cheers
Message 3 of 8
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Re: Question #69618407
20-05-2013 11:53 AM
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Thanks for passing that on, our provisioning team will get on it for you and get things sorted.
Message 4 of 8
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Re: Question #69618407
24-05-2013 11:53 AM
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Hi
I still do not know whats going on.
I would like to cancel my order now, can you refund my initial payment?
Thanks
I still do not know whats going on.
I would like to cancel my order now, can you refund my initial payment?
Thanks
Message 5 of 8
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Re: Question #69618407
24-05-2013 5:30 PM
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Hi there,
Really sorry to hear that. I've just spoken with our provisioning team who are picking this up and will update you shortly.
If you did decide to cancel, you would need to do this through our customer options team on 0800 432 0200, I hope it doesn't come to that and our provisioning team will get this sorted for you.
Really sorry to hear that. I've just spoken with our provisioning team who are picking this up and will update you shortly.
If you did decide to cancel, you would need to do this through our customer options team on 0800 432 0200, I hope it doesn't come to that and our provisioning team will get this sorted for you.
Message 6 of 8
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Re: Question #69618407
28-05-2013 12:03 PM
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OK, so i went ahead an and paid for a BT engineer to visit the property #70031929
But the visit date is the 11/6/13, that's 2 weeks away. I really cant wait that long. If I had know it would take 2 weeks I would never have went ahead with this.
But the visit date is the 11/6/13, that's 2 weeks away. I really cant wait that long. If I had know it would take 2 weeks I would never have went ahead with this.
Message 7 of 8
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Re: Question #69618407
29-05-2013 10:02 AM
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Message 8 of 8
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