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Question #61304917 - Would a PlusNet agent please take a look

Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Question #61304917 - Would a PlusNet agent please take a look

I have never seen such a ridiculous response, hiding behind Data Protection. I am the Referrer and the administrator of the account with EXPLICIT permission to access the account.
The referral payment is WRONG. It is a Domestic Account and there is NO payment applicable below 50 p for PlusNet Value. Angry
3 REPLIES
Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Re: Question #61304917 - Would a PlusNet agent please take a look

OK, got an answer to the ticket. Evidently, for the Plusnet Value (sold before 15th April 2010), the referral payment is £0.25.
If sold after that date, it is £0.50.
Weird!  Roll eyes Sad
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Question #61304917 - Would a PlusNet agent please take a look

I know - annoying isn't it
Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Question #61304917 - Would a PlusNet agent please take a look

Quote
I have never seen such a ridiculous response, hiding behind Data Protection. I am the Referrer and the administrator of the account with EXPLICIT permission to access the account.

I don't believe we were aware of that prior to you telling us on that query so I think we were right to mention that, we should however have been able to advise on the account type and the correct referral rate so apologies for that, some feedback will be passed on.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team