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Question 214243040 & Email reference: EPN0161

FIXED
PeeGee
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Registered: ‎05-04-2009

Question 214243040 & Email reference: EPN0161

These both refer to the approaching end of my LRS at the next billing date. However, they differ in the amount I will pay until the end of my current contract in December. I would appreciate clarification about this - which can be appended to the Question (I am not able to respond to it).

 

Thanks

Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
6 REPLIES 6
Gandalf
Plusnet Help Team
Plusnet Help Team
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Re: Question 214243040 & Email reference: EPN0161

Fix

Thanks for your post @PeeGee 

Sorry for the confusion. I can't add a comment to the question 214243040 as that was created as a closed ticket to send an email so I've created a new ticket under ref 214348503 with some clarification. 

Let me know if you've got any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
PeeGee
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Posts: 1,216
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Registered: ‎05-04-2009

Re: Question 214243040 & Email reference: EPN0161

@Gandalf Thanks for your prompt reply confirming what I thought the situation should be.

Phil

Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,252
Thanks: 9,182
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Registered: ‎21-04-2017

Re: Question 214243040 & Email reference: EPN0161

Cool. No problem at all Phil, let me know if there's anything else you'd need help with

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
PeeGee
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Posts: 1,216
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Registered: ‎05-04-2009

Re: Question 214243040 & Email reference: EPN0161

@Gandalf Minor problem - the tickets are closed and the billing e-mail (just received) has the wrong amount. It may be a "left hand/right hand" problem, so no action needed otherwise it can be sorted before the next bill.

Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
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Registered: ‎24-04-2017

Re: Question 214243040 & Email reference: EPN0161

Hi @PeeGee, thanks for getting back to us and I'm sorry to hear the latest invoice amount has come as a shock. I've looked into this for you and although I can't confirm my findings on here, I've raised a ticket on your account with further information that can be seen here.
I hope this helps.

PeeGee
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Posts: 1,216
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Registered: ‎05-04-2009

Re: Question 214243040 & Email reference: EPN0161

@BD Thanks for the clarification.

Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.