Question 214243040 & Email reference: EPN0161

[#1]

These both refer to the approaching end of my LRS at the next billing date. However, they differ in the amount I will pay until the end of my current contract in December. I would appreciate clarification about this - which can be appended to the Question (I am not able to respond to it).

Thanks

[#2 · Accepted solution]

Thanks for your post @PeeGee 

Sorry for the confusion. I can't add a comment to the question 214243040 as that was created as a closed ticket to send an email so I've created a new ticket under ref 214348503 with some clarification. 

Let me know if you've got any further queries.

[#3]

@Gandalf Thanks for your prompt reply confirming what I thought the situation should be.

Phil

[#4]

Cool. No problem at all Phil, let me know if there's anything else you'd need help with

[#5]

@Gandalf Minor problem - the tickets are closed and the billing e-mail (just received) has the wrong amount. It may be a "left hand/right hand" problem, so no action needed otherwise it can be sorted before the next bill.

[#6]

Hi @PeeGee, thanks for getting back to us and I'm sorry to hear the latest invoice amount has come as a shock. I've looked into this for you and although I can't confirm my findings on here, I've raised a ticket on your account with further information that can be seen here.
I hope this helps.

[#7]

@BD Thanks for the clarification.