Question #130717278 £30.00 taken for written off cessation charge
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Question #130717278 £30.00 taken for written o...
Question #130717278 £30.00 taken for written off cessation charge
17-08-2016 8:28 PM - edited 17-08-2016 8:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There is a "Closed" Question raised by the CSA that says £30 was taken for cessation...
Question #130717278
6:54pm, Tuesday 2 Aug 2016
£30.00 taken for written off cessation charge
Could someone from PN explain this... As I haven't been invoiced for this I hope it is just a technicality, however if I find I have been charged once my bank statement turns up, I will be making a formal complaint.
Re: Question #130717278 £30.00 taken for written off cessation charge
18-08-2016 12:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
When you requested for the account to be fully cancelled, it looks like the cease charge was written off for some reason.
Following this, I believe you responded saying you didn't want the account to be cancelled as you instead wanted to migrate the service away, the cease order on your line was then cancelled.
I can however, confirm that we has not requested a payment of £30, the charge was just waived from the account, although I'm not entirely sure why as technically it should still be on there (Not processing. Just to monitor if the services are ceased or migrated to an LLU provider to then trigger the cease fee)
Re: Question #130717278 £30.00 taken for written off cessation charge
18-08-2016 5:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So long as I don't get charged, that is all that matters
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Question #130717278 £30.00 taken for written o...