Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Query regarding account change
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Query regarding account change
Query regarding account change
24-04-2014 8:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just realised that I hadn't changed my account for a long time. I'm currently on PlusNet Extra with PlusNet Anytime phone. Broadband is £11.49 and phone £4.50. Looked at the new unlimited package which looks good, £3.25 for the first 12 months then £9.99 thereafter (phone remaining the same).
What has bemused me is that the package I've been offered is £6.50 for 18 months then £9.99 a month. I guess the £3.25 is a new customer only thing? Also, why an 18 month contract, is this standard?
What has bemused me is that the package I've been offered is £6.50 for 18 months then £9.99 a month. I guess the £3.25 is a new customer only thing? Also, why an 18 month contract, is this standard?
Message 1 of 4
(1,222 Views)
3 REPLIES 3
Re: Query regarding account change
25-04-2014 9:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Snarf,
The offers that we advertise on our website will be for new customers only.
The offer you've received will be if you sign up for an 18 month contract only. If you wanted to re-contract for 12 months then it may mean that we can't offer you the discount that applies to the 18 month contract. It's worth giving our Customer Options team a call though to clarify if there's anything they can offer you if you were to take out a 12 month contract instead of an 18 month one.
The offers that we advertise on our website will be for new customers only.
The offer you've received will be if you sign up for an 18 month contract only. If you wanted to re-contract for 12 months then it may mean that we can't offer you the discount that applies to the 18 month contract. It's worth giving our Customer Options team a call though to clarify if there's anything they can offer you if you were to take out a 12 month contract instead of an 18 month one.
Message 2 of 4
(395 Views)
Re: Query regarding account change
25-04-2014 12:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Snarf
Good luck with Customer Options. I changed from value to unlimited and got a similar offer to you when I tried several months ago and even then it took 3 phone calls. A friend doing the same change (both of us market 3) got the same offer as new customers straight away when he phoned a few weeks after me. It seems to depend on who you speak to and when.
Good luck with Customer Options. I changed from value to unlimited and got a similar offer to you when I tried several months ago and even then it took 3 phone calls. A friend doing the same change (both of us market 3) got the same offer as new customers straight away when he phoned a few weeks after me. It seems to depend on who you speak to and when.
Message 3 of 4
(395 Views)
Re: Query regarding account change
25-04-2014 4:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Don't like the sound of that then! I've had a long day today and really don't feel like arguing my case! Offers that are for "new customers only" always annoy me. I can see why companies have to do them, but loyalty doesn't really get rewarded (I've been a customer probably approaching 10 years!)
Message 4 of 4
(395 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Query regarding account change