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Query about Line Rental Saver start date

bill888
Champion
Posts: 1,254
Thanks: 263
Fixes: 38
Registered: ‎18-10-2008

Query about Line Rental Saver start date

‎28-10-2016 5:04 AM

I raised a ticket ( 136770266 ) regarding billing following recent contract renewal, and still awaiting a reply.

 

In the mean time, one of the queries in the ticket was regarding when Line Rental Saver actually starts if you already pay monthly line rental.  

Does it take effect immediately from date of purchase, or from the start of the next billing cycle?  

I couldn't find an answer in the Line Rental Saver FAQ or in my billing.

 

 

 

 

ex-Plusnet (ADSL, FTTC) 2008-2023. now BT (FTTP) 2023-
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MisterW
Superuser
Superuser
Posts: 14,709
Thanks: 5,499
Fixes: 393
Registered: ‎30-07-2007

Re: Query about Line Rental Saver start date

‎28-10-2016 8:19 AM

It should start from your next billing cycle.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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